| Costumer
satisfaction form |
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In
order to improve quality management system implemented by our company
in accordance with ISO 9001:2000 norm, please fill in the questionnaire
and send it by e-mail
(send button can be found at the end of the page).
Yours faithfully
MSc Krzysztof Wyborski
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1. Which of below factors have
decisive influence on your purchase decision? |
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2. How do you judge quality of our
products? |
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ISO 9001:2000 certificate |
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Very high |
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Quality of products |
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High |
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Quality of service |
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Medium |
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Prices |
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Low |
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Wide range of products |
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Very low |
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Product information availability |
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No opinion |
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Time of order completion |
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The payment dates |
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3. How do you judge quality of our
products in comparison with competitors products? |
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4. Time of our response to yours
inquiry/order is: |
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Much higher |
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Very good |
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Higher |
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Good |
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The same |
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Average |
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Lower |
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Bad |
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Much lower |
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Very bad |
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Don't know |
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5. Answers to your questions are: |
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6. How do you judge time of order
completion in comparison with our competitors? |
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Exhaustive |
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Much shorter |
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Rather exhaustive |
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Shorter |
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Incomplete |
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The same |
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Absolutely insufficient
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Longer |
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No opinion |
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Much longer |
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No opinion |
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7. Are you satisfied with sale
service? |
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8. How do you judge prices of our
product in comparison with other competitors prices? |
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Very satisfied |
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Much lower |
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Satisfied |
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Lower |
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Rather satisfied |
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Similar |
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Not satisfied |
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Higher |
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Definitely not satisfied |
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Much higher |
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Don't know |
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Hard to say |
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9. Are you satisfied with service
at potential complaint? |
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Very satisfied |
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Satisfied |
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Rather not satisfied |
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Not satisfied |
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Definitely not satisfied |
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Don't know |
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10. Additional comments,
observations, suggestions: |
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11. How have you find out about
our company? |
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automatyka.pl site
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falowniki.com site
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Drive and Control Trade Catalogue |
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"Napędy i Sterowanie" monthly |
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"Elektro Info" monthly |
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www.twerd.pl site |
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Fair |
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Panorama Firm/Polskie Książki
Telefoniczne |
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Regular customer |
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From third party |
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Others:
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Date of filling in
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Company name
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Respondent
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